In addition to resolving queries, agents can also furnish relevant documentation to accommodate routine tasks like customer onboarding, KYC procedure, claim submission, etc.
Leverages sophisticated natural language processing techniques to understand the questions asked, irrespective of any spelling or grammatical errors
Seamlessly integrated to numerous external channels such as Websites, Microsoft Teams, Facebook, WhatsApp, Slack, etc.
Provide an Omni-Channel Experience for query resolution, customer onboarding, support ticket generation and resolution, claim processing, etc.
Enhance user experience while performing routine processes and tasks.